Customers are required to contact our team within 2 days of receiving their damaged package. You will also be required to send photos as proof.
Email us at
Please include DAMAGED ITEM in the subject of the email
If a tracking number shows that a package was delivered, TME Cosmetics will not be responsible. You will have to contact the United States Postal Service at
TME Cosmetics products are not tested by the FDA. Please consult with your physician before use.
We have a STRICT no REFUND policy and no exchange on ALL skincare and beauty products.
Here at TME Cosmetics, accidents do happen and as such we will do whatever it takes to restore your trust if incorrect items were mailed to you. Do not hesitate to contact us if you received an incorrect item at
Products will be discounted from time to time. Prices will reflect such discount. Coupon codes will be provided or items will be marked ON SALE, take advantage while stocks last. Please feel free to send us an email or hit the CHAT button at the bottom right if you are interested in purchasing an item not listed on the website. i.e an unscented product or a duo combo. We will try to accommodate you as best we can.
We are open to your suggestions and or feedback. We also advice that you email us pictures of you enjoying our products and share your thoughts about the products.
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